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Running Board
World Return Policy
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**YOU MUST CALL IN and speak to a representative to officially cancel an order. Orders CAN NOT be canceled by sending us an email. Our return policy is straight forward and customer friendly. Once an item has left our warehouse we are not able to cancel the order. Our standard policy is to accept most returns within 30 days from the date of delivery as long as it is within the constraints of the manufacturer's warranty return policy and the following conditions are met:
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The item must be in original, unused condition and must be returned in the original packaging
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We are unable to accept any item that has been installed and/or damaged after receipt. In addition, we cannot accept return items that are not in the original packaging. These are constraints set by our shipping carriers UPS and FedEx. Our packaging has been inspected by both UPS and FedEx to insure we have sufficient packaging material, therefore returned items must be in the original packaging. Items returned in poor condition or having parts missing will not be credited. You must send the package signature required and insured. Packaging the product correctly and getting insurance on your item will be the most important part. We will inspect your item on our dock for damage immediately when it is delivered to us. If there is no damage and the product inside the box is in brand new condition we will sign for the package and accept responsibility for the part from there. If there is damage due to shipping we will receive the item as damaged and notify you to file a damage claim. If you have insurance on the item you should be reimbursed by the shipper for the product. They have the right to pick up and inspect the damaged product so once we sign for a product as damaged we no longer take responsibility for the product but we will do everything we can to assist you in your damage claim. If the product is packaged properly this should rarely be an issue.
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Return shipping charges must be paid by the customer
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We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent on items returned without an exchange. FOR EXCHANGES: The customer must put in a new order either with a phone representative or online. The customer will be responsible for the return shipping costs of the original item(s), but will only be charged a restocking fee of 15 percent which covers the cost of our original shipping to you as well as the cost for us to repackage and move the product back to inventory. The "package" never comes back in “New” condition because of the size and weight so 100% of the time we have to inspect and build a new box for the product. All of this takes employee time and material. We apologize for this fee, but I hope this explanation helps you to understand where the fee comes from and that we are just trying to recoup some of the associated costs.
No returned merchandise will be accepted without a Return Material Authorization (RMA). If you refuse delivery of a package then you will be responsible for the shipping costs both ways and will have to pay the 25% restocking fee. We will credit you in the same manner as your original payment within 10 days of receiving the returned item.
AK, HI, Canada and Puerto Rico - We are unable to refund your original shipping charges for any returns. If there is a company error, we will correct it at our expense.
If You Receive A Damaged Product:
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We do not ship out damaged products so if you received a damaged product it is the fault of the shipping company and we must go through certain procedures to file a claim. We will immediately ship you out a replacement product as soon as the damaged part is picked up. The shipping claim will not hold up your replacement being sent.If you received a damaged product, please notify us within 3 business days from the day you received your part by emailing us at service@truckxl.com or call a telephone representative at 866-577-3079.Please be specific, stating exactly what damage was found, including driver/passenger side etc. as well as if the packaging was open or damaged upon arrival. Please provide pictures if possible.
We will then contact the shipping company and file a damage claim as well as schedule the damaged product to be picked up.
Customer is NOT to file a damage claim prior to contacting us; doing so will delay the replacement being sent.
For us to replace a damaged product it must meet the following criteria:
-Product must not have been installed
-Product must have all its original packaging and be able to be repackaged exactly as it arrived to you
-Product must be able to be picked up by UPS/FedEx at the same location to which it was delivered.
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Items that are not returnable
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The following items may not be returned:
We are not able to return items that are in any of the following categories: Painted items, custom made boards, shipped on a LTL carrier, or used universal mounting brackets.
These items are specially made for a customer's specific vehicle and will not be able to be returned to our inventory for resale, thus making it impossible for the customer to return.
Orders are processed immediately to each shipping warehouse, therefore it is almost impossible to cancel an order before it is shipped. Please double check your order before it is confirmed. If we can cancel the order before it ships then there will be a $25 fee to cover processing fees.
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The customer must obtain a Return Merchandise Authorization (RMA) from Running Board World
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To obtain an RMA, give us a call at
866.577.3079 or shoot us an email at service@truckxl.com Be sure the outside of the box has the RMA# clearly posted, along with your name and address.
Ship authorized returns to the following address:
Running Board World Returns
10 SW 49th Ave #101
Ocala, FL 34474
Warranty items
Running Board World sells the highest quality products, most of which carry a manufacturers warranty. Email us the details of your warranty assistance needs at service@truckxl.com or call us at 866.577.3079.
Merchandise Return Agreement must be included in your return.
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